Refund Policy

This Refund Policy explains how GEB Alumni Association, Shahjalal University of Science and Technology (SUST) (GEBAA) handles refund requests for membership fees and donations paid through our SSLCommerz payment gateway.

1. Membership Fees Are Generally Non-Refundable

Membership fees (General, Life, or Donor tier) are association dues that support GEB Alumni Association’s ongoing activities — events, mentorship programs, the opportunities board, and platform costs. As is standard for association membership dues, fees are non-refundable once payment has been successfully processed and your membership account has been activated. This applies regardless of whether you later choose not to participate in GEB Alumni Association activities.

2. Exceptions

We will consider a refund in the following limited circumstances:

• Duplicate payment: you were accidentally charged twice for the same membership tier in the same registration.
• Erroneous charge: the amount charged does not match the membership tier price shown at the time of payment, due to a technical error.
• Failed activation: SSLCommerz confirmed your payment as successful, but your GEB Alumni Association account was not activated due to a technical fault on our end, and the fault cannot be corrected by simply activating your account after the fact.

Refund requests must be submitted within 7 days of the payment date. To request a refund under one of these exceptions, contact us at info@gebaa-sust.org with your transaction ID (shown on your Order History in your account page) and a brief description of the issue.

3. How Approved Refunds Are Processed

Where a refund is approved, it will be issued back to the original payment method used at checkout, processed through SSLCommerz. Refund processing times depend on your bank, card issuer, or mobile financial service provider, and can typically take 7–15 business days after approval to appear on your statement. GEB Alumni Association does not handle or store your card/mobile banking details directly — refunds are always issued by SSLCommerz back to the original payment instrument, never by manual bank transfer to a different account.

4. Failed or Cancelled Payments

If your payment fails or you cancel it during the SSLCommerz checkout process, no charge is made and there is nothing to refund — your membership account simply remains in a “pending” state until you complete payment successfully.

5. Donations and Recurring Gifts

Donations are voluntary gifts and are generally non-refundable once processed. The exceptions in section 2 (duplicate payment or an erroneous amount caused by a technical error) apply to donations in the same way, within 7 days of the payment date.

Recurring donations (weekly, monthly, quarterly or yearly) are never charged automatically. Each time a gift is due we email the donor a payment link, and nothing is taken unless the donor completes that payment. A donor can skip a payment, change the amount or frequency, pause, or cancel the recurring donation at any time using the “Manage my donation” link included in every donation email. Cancelling stops all future payment requests; gifts already paid are covered by this policy as above.

6. Contact

For any refund request or question about a specific transaction, email info@gebaa-sust.org with your transaction ID.